>Dad calls me yelling about his password >He thinks I changed it >"What was your old password, Dad?" >"WHY DID YOU CHANGE IT?" >"I didn't. What was your password yesterday?" >"password" >... >Is caps lock on? >Oh... yeah it is. Sorry about that? >Ok.
This may not be dumb but I felt kind of goofy about it. >high school >teacher requests for me from class >his computer won't boot >realize within a second why >eject floppy drive and cycle power >boots fine >turn around to leave >he says to stay and have a coke with him Just a weird situation like he could have tried to press the only other button on the machine.
>what is the problem >the computer won't start there's probably some connection problem I saw ISP vans drive around earlier >those have nothing to do with each other but I'll be right over >arrive and see the computer at the login password prompt >fill in the password >everything works just fine >What do you mean there's nothing wrong? I typed it seven times earlier and it didn't work! I wouldn't type it wrong 7 times it was broken!
>>47830583 Faggots who say Macs are for dumb people, then go on to say they don't know how to do anything on them.
ok, I guess that isn't really tech support.
I sold an old computer to someone. They call me one night saying it's not printing, I go over on the phone step by step, starting with "is it plugged in?" Check the connections, click this menu, that setting, ... still not printing. So I get up early the next morning to make the side trip to check it out.
It wasn't plugged in.
And that wasn't the only problem I had to deal with concerning this sale. Luckily they were visiting teachers taking classes here and I never had to deal with them again. No offense Samoa, but fuck, your teachers are stupid.
>tradespersons at work >computer for jobs is broken let's go find it support >spend an hour looking around, can't find them >get back, press on switch >comp lights up, no display >... >switch on monitor. Tradesperson Impressed
>fixing laptop >backed up all pictures and videos >formatted hdd and reinstalled windows >returned it to him and get paid >within an hour calls me back saying his pictures don't work >drive to his house >thumbnails were off
>back when I played WoW in high school >I was at my friends house and he was afk so I hit the '/' button on the numpad to make him walk slowly >I go home >he calls me back like an hour later asking how to fix it
>work at ups >talking to another driver >become friends >computers come up one day >ask me if i can fix his >sure >malware out the ass >backup files >looking through pictures >DICK IN THE BOOTY >no face >reinstall windows >return his laptop >never talk again
What was worse was others asking to fix their shit for free after that >nope
>>47833903 >anon! i have a problem! my computer no workerino, pls help! >Could you elaborate exactly what's the issue? >my computer is slow, i try to use it and it wont work, pls help! >Sorry, I'm not very well versed on computer "speeds", maybe logalgeeksquad can help you make your computer faster.
>grandpa calls up, computer is fucked >he drops it off >10,000 toolbars >reformat >install ArchLinux >compile everything from source >get superior rolling release minimal system >force all daemons and proessces, x windows, etc required to be manually started (like they SHOULD BE) >return laptop in now working condition >he calls up >WHAT THE FUCK IS THIS SHIT WHAT DID U DO TO MY COMPUTER FUK U KID Fucking old people, just die already.
>work for tech-service for local municipality >thin client system >anon, can you help me my computer won't boot >try everything I can remotely, can't turn it on >decide to walk by and see what the problem is >thin client has no cable >"why did you take the cable from the pc?" >""because my macbook needed internet and the wifi is too slow here"" >tell him he is not allowed to touch network cables at any time >gets mad at me because it's "his office" >tell him his pc won't turn on if the cable is not connected >tell him the cable only works on the pc because of MAC filtering >gets mad at me because he needs internet >tell him to plug back the cable and try again >tell him to complain to my boss if he wants to >mfw it was the mayor
>>47833884 tell me, intelligent man with social awareness, what if she had an important number (or any important thing really) on her phone? wouldn't she freak out when she finds her cell phone "dead" all of a sudden?
>if its important she would have it somewhere else this is average people we are talking about, a tech illiterate mom in fact it wouldn't even need to be something important, maybe she just wanted to play a game, or text her friend, or literally any thing
>work for comcast >going over to some guy's house to setup internet >suburban neighborhood >knock on door >guy's mom opens the door >Hi, come on in, my son's waiting upstairs >go upstairs >room is a fucking mess, two plates on the table, cables everywhere >fat mid-twenties neckbeard sitting in a beatup office chair >he has dual monitors, ricer case with lights and transparent panel >tells me "I could do it myself but the comcast guy said it was necessary to have you come over" >I go over to his computer >seems to be at a tty, not logged in >"can you login for me?" >fat guy begrudgingly logs in >clearly a unix prompt with no X >fat guy thinks I'm confused: "this isn't windows, it's an OS you probably never even heard of called "leenux" and there's no GUI because it's made for programmers and advanced users" >I go over to the keyboard and type 'uname -a' >he's using ubuntu >I hit ctrl-alt-f7 >it works >fat guy:"what are you dooooing" >gnome comes up with all his weeaboo loli porn thumbnails still open >fat guy pushes me away, turns off the computer and starts yelling at me that he's going to report me
>>47834012 >what if she had an important number (or any important thing really) on her phone? wouldn't she freak out when she finds her cell phone "dead" all of a sudden? She wouldn't call her autistic son, she'd call a phone repair shop.
So this guy comes and tells me that if he boots his Linux in text mode and then goes startx he can't get bumblebee to autostart. Launching it normally though works just fine. So does starting the service.
If asked though tty, it just says it needs nvidia-current which he did mention has already installed and detects it just fine after startx.
I just ignored him because I wasn't really interested in wasting my time with him.
>>47830583 not the dumbest one ever, but certainly brought a smile to my face >thank you for calling such-n-such support, this is Anon, how can I help you >yes, my screen is upside down >"the physical monitor or just the display on-screen?" >the display is upside down >"please press ctrl+alt and the up arrow on the right side of your keyboard" >ok great, that fixed it >"is there anything else I can help you with?" >no that'll be it >in the background 'ayy carole, you's a stupid nigga, he had it fixed in like 2 seconds' >:^) >mfw
>Using mom's yoga 2 >watching anime >tablet mode with screen rotation locked so I cold lay down on my side >later mom wakes me us at 5 in the morning screaming at me to fix her laptop >mfw they don't know how to unlock rotation
>mom calls >hey anon I'm going to drop off my phone later I broke the screen >what >decide to look and see if it's software >no, the screen is smashed >explain that I can't fix it >she gets mad and tells me I'm good with tech so I should fix it >she's yelling that I always liked my dad more and I'm ungrateful
>>47833903 >Hey anon you do a comp sci course don't you? >Yeah? >Can you have a look at my phone,tablet,laptop etc >Oh sorry I don't know anything about those >But you do comp sci? >Yeah but I only work with desktops and servers sorry. >Oh ok
Fuck all people have desktops anymore and they see that Laptops and Desktops are the same really. Not lying about phones and tablets though, fucking hate those things.
>>47834282 >Yeah but I only work with desktops and servers sorry. Why would you respond in this manner? They also have nothing to do with computer science. You should tell people what computer science actually entails and then fix their computer anyway.
>>47834313 I would but fixing the same problems over and over again and trying to teach someone who doesn't want to learn or just doesn't give to fuck to remember because it is easier to ask me gets annoying. Now I play dumb except for the few people who listen and look after their shit and just need stuff installed and tune ups.
>wasting time removing each and every toolbar, rootkit and malware
top fucking kek. if I open CCleaner and see more than 10 entries for shit, im telling them that im going to back up their files and nuke the damn thing. I automatically make ISOs with the latest updates every week anyway so updates dont take long at all.
>>47834547 >>47834536 sorry, should I specify that I mean the older folks up the street? >pick up computer >start mbam scan and go back to whatever the fuck I was doing >return computer that night and collect cash y'all niggas need to git better at this.
this is my off the books work. day job is storage administration.
>pick up computer >back up My Documents folder, maybe Downloads (normies dont use anything else) >nuke + reinstall >use ninite to install all programs in one go >done >"ok, so I removed the viruses, removed all the bloatware and free trial popups and installed programs so you dont get any more viruses (ublock) >bill accordingly
less time fucking around, more time shitposting on /g/
>>47830583 >customer has a problem that is easily resolved by READING THE FUCKING ERROR MESSAGE THEY WERE GIVEN
eg. >"It wont accept my password!" >read error message "your new password must not be the same as a previous password" >Literally read message back to customer, word for word, preceded by "oh, it says", and followed by "try that"
It's like these people suddenly lose the ability to read when something doesn't happen the way they expected it to.
>>47834670 it's not that hard to set up browser sync, save password, note programs and set everything back the way it was after giving them a fresh start with not only the malware gone, but the assurance that there are no gaping holes in the security of the system left behind
> anon, we are having some problems with phpList, we wrote our own HTML, copied several codes from google and nothing works > ok, lemme check the .html file > they literally just copied random code from goodle, tons of useless tags everywhere, even exemple.jpg images.
>high school >teacher "hey anon I don't know why but I feel like you can help me with this computer problem" >translated "hey you seem like a nerd help me out" >look at pc, screens misplaced on monitor >connected to projector, so not pc >open monitor settings, 'autofit' option right there >fixed >"you're a lifesaver anon"
>mfw I tried so hard to avoid looking like a nerd by that point but it didn't work
>mom:anon theres no internet, i couldn't use the laptop today >me:uh... are you sure, I was using the wifi in the morning >yea anon, I tried paying some bills but the page wouldn't load. Maybe we should buy a new laptop or something. I have internet on my phone. >hmm, let me check for you mom >turn on laptop >open up firefox, page doens't load >check the wifi button and its off >click the button >I_am_a_magician.jpg >mom, I fixed the computer! >love you anon
> at gym with fat lifting bro > old PT that works the desk comes up to fat friend > ' do you know anything about computers?' > fat friend doesn't know shit about computers, I step forward and offer to help > PT gives me a weird look > 'you do? Can you help me with something real quick?' > follow him over to shitty old pc they use for registration > `it won't turn on when I press the power button. ' > turn monitor around, it's unplugged > fix it for him >' thanks man! You're a real computer wiz! ' >' Y-you too '
>>47837519 This reminds me of a night when I was troubleshooting my computer all night when ubuntu wouldn't boot. I found out through recovery mode that it hung on networkmanager doing something, so I reinstalled that and a bunch of other core packages, reset tons of configs, all to realize I accidentally hit the wifi button that I never used, which caused it to not boot.
>be me >mom asks help for computer >offers to pay in a new upgraded mincraft server >get my fat ass to her pc >viruses everywhere, fucking windows >she leaves to upgrade minecraft server >install gentoo to her computer, fuck up the installation >she comes back >mom I got you gentoo >she has no idea how to fix it >I go back to my Ubuntu computer in my room
>High school work experience at hospital IT department >Nurse calls saying her computer won't turn on >Send to check it out >The monitor was switched off >Didn't want to make her feel stupid, so jiggled some cables around on the computer >Turned monitor on >ta-da
>>47830583 >removed dad's admin privileges so that he could not install dumb shit for no reason >have to come over to change things, but less of a pain that to reformat every three months >yells at me to return admin privileges because he cannot delete files >check it out >attempting to remove linker files that are critical for certain programs to find volumes >image volumes scattered all over the place >images from camera are dumped into folders with no rhyme or reason >backup external HDDs are scattered all around office with no labels or volume manifest >can't ever find shit >threatens to buy new computer from the store
Go ahead. Have fun paying geeksquad $300 to reinstall windows.
>work for computer repair shop >work on a computer for a few days, OS is completely fucked >end up restoring the computer >copy all of the lady's data back, re-setup Outlook, all that stuff >everything looks good, give computer back to owner >a few hours later she calls me, yelling louder than a Dothraki screamer >her wireless connection isn't working, it won't show any nearby networks >shit fuck how did I not check the wireless? That's so obvious >she demands we come out to her home, she isn't coming back in >I'm pretty new to this shop, I don't want to tell my boss I fucked up this bad >"Alright I'll come out to your house, I get off in an hour", I get her address >She lives in the middle of fucking nowhere, it takes me nearly two hours to get there >She is a literal hoarder. Her house is musty and smells like cat piss >She's acting all uppity and shit like I owed her something >fucking whatever, I'm here, let's get this over with >she leads me through the waste dump that is her home to her "office" >there's a fucking USB wlan card connected to her desktop (which she didn't give us) >the driver disc is sitting ON TOP of her fucking desktop >I'm speechless >I put in the disc >next next next finish >Wow amazing, wireless works now >"It works" >I get up and leave without another word
She watched me take one look at the computer and install the driver with zero effort. I hope she feels really embarrassed for herself. People like that never feel ashamed though.. But that's when I adopted "the customer is always wrong" mentality
>>47830583 >Help anon i cant print this email >ok >arrive at house, get on computer, windows vista >email open in ie >ie isnt saving it >try firefox, downloads just fine >its a pdf, open it in adobe then print it >"Just use firefox next time, heres your email" >"ok thanks" >tries to give me $20 >i didn't do anything
>>47838369 >her wireless connection isn't working, it won't show any nearby networks >shit fuck how did I not check the wireless? That's so obvious >She's acting all uppity and shit like I owed her something
>study applied cs, specialty cybercrime >Dad:"Son, we have a hacker on our network!" >I can see his IP on our network >what is it? >lookup MAC >Panasonic Corp. >It's the fucking TV >stupid Internet Of Things
>>47830583 Only time I ever called tech support was when Xbox first came out and it locked up randomly saying it needed service... The only thing I remember is talking to the guy and giving him the error code and him saying this .. >that shouldn't have happened yet.. This bugged the fuck out of me
>work at an independent cable ISP >some customers have D1.1 modems >they sometimes need to be power-cycled to regain connection >older woman calls my office, says internet doesn't work >try to get her to reset the modem >instead she starts screaming that I'm supposed to come fix it >okay ma'am be there in 20 minutes
>go to her house, check out the modem >unplug it, plug it back in >internet comes back immediately >"are you fucking kidding me? that's all you had to do??" >ma'am I tried to explain on the phone >"this is bullshit your fucking stuff never works" >hand her a service invoice for $50 >she loses it >"I'M NOT FUCKING PAYING YOU $50 FOR THAT BULLSHIT" >okay ma'am have a nice day >call my boss and tell him what happened >grab my ladder and disconnect her cable service
>get back to the office >she's already on the phone with my boss (the owner) >he politely tells her we'll restore service if she pays the service fee and the balance of her account. she was like four months behind >he tells her she'll also have to pay the reconnection fee ($125) >he starts screaming into the phone
>two weeks later, boss hands me a work order for a reconnect >go to the woman's house, reconnect the service >go inside, check the TV and the cable modem >everything works. she says nothing but scowls at me the entire time.
>>47838766 >two weeks later, get a phone call from the same woman >she says her internet isn't working again, try to get her to power-cycle the modem >she tells me I need to come fix it >explain to her that she can save $50 if she just unplugs the modem and plugs it back in >"DON'T YOU THINK I'VE ALREADY TRIED THAT"
>go to her house >unplug the modem, plug it back in >it takes a second, but reconnects >she starts screaming unintelligibly >okay ma'am. this is an older modem, it needs to be re-set when it loses connection. I can give you a new one so this doesn't happen >"why didn't you fucking tell me that the first time" >because it's going to cost you $100 >she pauses for a second then scowls "just fucking do it then"
>install new modem, call office to activate >everything works, hand her the bill for $150 >she looks at the bill, looks at me and says "what is an error ID-10T?"
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